Answering Service Prices

Compare Answering Service Prices BUYERS GUIDE 2018

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What are call Answering Services and How Much Does it Cost?

On average an answering service will cost between $0.89 a minute to $1.12 depending on how many minutes you purchase. The price can be affected by some needs such as order taking or appointment setting services. An average answering service charges around $50 for either 45-75 calls per month; determining your monthly call traffic is essential before selecting a plan.

An answering service provides an off-site team of receptionists, sales representatives, and/or customer service representatives who handle inbound business calls. Answering services offer businesses of all sizes greater flexibility and cost-effectiveness than keeping inbound call handling entirely in-house. Answering services cost a fraction of in-house staff, and typically charge either for a discrete block volume of calls or a number of minutes per month.

  • Medical Answering Service Pricing Cost Around $0.98 /call
  • Bilingual Answering Service Cost Around $0.87 /call
  • Attorney Answering Service Cost Around $1.02 /call
  • 24 Hour Answering Service Cost Around $0.99 /call

Compare Answering Service Pricing

 Company
Reviewed
Minimum Monthly
Pricing
Order
Processing
State
Wait TIme
Bilingual
Spanish
Compare Prices
Voice Nation$40Yes Service Offered - CheckNo Service Not Offered - XYes Service Offered - Check
MAP$49Yes Service Offered - CheckNo Service Not Offered - XYes Service Offered - Check
Answer Connect$150Yes Service Offered - CheckNo Service Not Offered - XYes Service Offered - Check
800 We AnswerVariesYes Service Offered - CheckNo Service Not Offered - XYes Service Offered - Check
Ruby$259Yes Service Offered - CheckNo Service Not Offered - XYes Service Offered - Check
XACTVariesYes Service Offered - CheckYes Service Offered - CheckYes Service Offered - Check
Go Answer$120Yes Service Offered - CheckYes Service Offered - CheckYes Service Offered - Check
On Brand 24VariesYes Service Offered - CheckYes Service Offered - CheckYes Service Offered - Check
Callsbo$199Yes Service Offered - CheckNo Service Not Offered - XYes Service Offered - Check
Contact OneVariesYes Service Offered - CheckNo Service Not Offered - XYes Service Offered - Check


Call CenterWhat to Look For In an Answering Service: 

Make sure your answering service provides the added benefits your business needs, whether that's increased availability, ability to handle a high call volume during certain periods, overflow calling, or all of the above. Many services offer 24/7/365 service coverage, and can handle your calls around the clock or just outside your normal business hours. Make sure the answering service you partner with offers customized scripts and fully trains representatives about your business, products, and customers. This will translate into more sales and better customer service.

A good answering service will also catalog and relay important call information back to you on a regular schedule and on demand. They should make it easier for your customers to reach you and for you to respond effectively.

Before hiring a live answering service consider the importance of down time and how it will impact your business. Some telephone answering companies do not have back up locations to cover their clients phone calls in the event of a power outage or internet loss. Smaller virtual receptionist offices are impacted heavily in the event of unexpected high call volumes, bad weather conditions, and inner office viruses and colds. If down time is not an option you may want to look at providers that host at least two brick and mortar locations and possible have at home agents.

Suggested Sites: Association of TeleServices InternationalAmtelco, CamX

Phone Answering Service Sample Costs

Below are a few examples of price facts for answering services which will give you an idea how much you will pay for you purchase.

  • Monthly call volume up to 50 calls average under a minute will cost $50 - $85.
  • Inbound calls ranging between 100 calls to 200 will cost  $79 to $175.
  • Up to 500 calls (average length 1 minute) is usually priced between $390 to $450. If calls average 1.5 minutes add approximately $170.
  • On holidays plan to pay an extra  $10 per day regardless of call volume.
  • If operators are required to access a third party website for order taking or appointments this will be priced from $50 to $100 a month for staff training.
  • Call Patching. If your call center will be patching calls (as opposed to just messages and sending by text) expect to pay an average of$0.25 per call transferred.

Related Industry Terms: 24 Hour, Call Center, Outsourcing, Live, Inbound, After Hours, 24x7, Small Business, Medical, Attorney, Bilingual, Remote Receptionist

National Average Answering Service Pricing

 0-50 Minutes51-100
Minutes
101- 200
Minutes
500
Minutes
1000
Minutes
5000
Minutes
10000
Minutes
Bate Rate$42$83$147$439$865$4.002$7,700
Overage Cost/Min$1.09$1.09$1.08$1.01$0.92$0.89$0.88
Billing Increments13 Seconds13 Seconds13 Seconds13 Seconds1 Second1 Second1 Second
Holiday Rate$50/Holiday$46/Holiday$35/Holiday$35/Holiday$25.00Yes Service Offered - CheckYes Service Offered - Check
After Hours /
Weekend Fees
$0.10 / call$0.10 / callYes Service Offered - CheckYes Service Offered - CheckYes Service Offered - CheckYes Service Offered - CheckYes Service Offered - Check
IVR Set Up$100 $100$100$100$85Yes Service Offered - CheckYes Service Offered - Check
Voicemail
$0.14 / Minute$0.12 / Minute$0.12 / Minute$0.11 / Minute $0.11 / Minute $0.10 / Minute $0.10 / Minute
Call Transfer
Per Minute
$0.10 / Minute$0.10 / Minute $0.09 / Minute$0.09 / Minute $0.08 / Minute$0.08 / Minute$0.07 / Minute
Local Number Fee$15 / Month$15 / Month$15 / Month$15 / Month$10 / Month$10 / Month$7 / Month
800 # Fees$8 / Month$8 / Month$7 / MonthYes Service Offered - CheckYes Service Offered - CheckYes Service Offered - CheckYes Service Offered - Check
Appointment Setting$1.42 / Appointment$1.42 / Appointment$1.39 / Appointment$1.35 / Appointment$1.30 / Appointment$1.29 / Appointment$1.28 / Appointment
Bilingual AgentsYes Service Offered - CheckYes Service Offered - CheckYes Service Offered - CheckYes Service Offered - CheckYes Service Offered - CheckYes Service Offered - CheckYes Service Offered - Check
Order Processing$1.92 / Order$1.91 / Order$1.90 / Order$1.89 / Order$1.87 / Order$1.76 / Order$1.74 / Order
Lead Capture$1.53 / Lead$1.52 / Lead$1.38 / Lead$1.29 / Lead$1.27 / Lead$1.19 / Lead$1.17 / Lead
Help Desk Support$3.00 / Call$3.00 / Call$3.00 / Call$2.95 / Call$2.90 / Call$2.85 / Call$2.70 / Call
SMS Text MessageYes Service Offered - CheckYes Service Offered - CheckYes Service Offered - CheckYes Service Offered - CheckYes Service Offered - CheckYes Service Offered - CheckYes Service Offered - Check
Medical Messages$1.68 / Call$1.59 / Call$1.49 / Call$1.40 / Call$1.39 / Call$1.35 / Call$1.33 / Call
Legal Messages$1.69 / Call$1.60 / Call$1.49 / Call$1.41 / Call$1.41 / Call$1.36 / Call$1.35 / Call

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