12 Ways a Cloud Phone System Can Help Your Business
Creating a PBX telephone system for your business can be set up easily and effectively using a cloud phone system. Here are some of the ways your business can grow while using this go-to system used by millions of small businesses. Discover how a cloud phone system can help your business.
Let’s face it, it’s time your business gets with the times, and finally gets a cloud phone system. Having a Private Branch Exchange (PBX) telephone system for your business is easy to set up and can effectively use a cloud phone system.
Still not convinced? Read on to learn how upgrading to a cloud phone system can transform your business’ overall communication.
What is a Cloud Phone System?
Before we get into the nitty-gritty, let’s break down the basics. So, what does a cloud phone system mean exactly?
A cloud phone system is a Voice over IP (VoIP) based business telephone platform that is hosted by a third-party provider likeOnSIP. Cloud phone systems can give you better security and advanced features like extensions dialing, auto attendants, and conference bridges. Here are some ways a cloud phone system can help your business client satisfaction.
1. It’s the Future of Communication
A client wants to feel like the company they’re doing business with has all of the latest features. And the latest development in telecommunication is cloud phone systems.
While business phone systems have been around forever, even before the Internet, these systems are somewhat dated, and it’s time for an upgrade. These phone systems could enable a business to have a main phone number and extensions to reach employees.
However, the VoIP development in the mid-90s let companies run on their own, by connecting their phones to software on a server over the company’s IP network.
This was great for big companies but expensive for medium to small companies, like running your own phone system means buying servers, maintenance, security and custom configurations. In other words, a lot of IT help.
Today’s cloud phone systems get rid of this IT overhead, as cloud phone system providers like OnSIP, have phone hosting systems that companies can buy online. This frees your company for IT overhead while giving you more benefits like satisfied customers.
2. You’ll Save Money
If you’re a small business and you switch to VoIP then you can reduce your cost of local calls to up to 40%. Studies show those same small businesses reduced the cost of the internal calls to up to 90%.
In other words, you save money that you can then invest in your company to improve your customer satisfaction.
It’s also been shown that a large number of VoIP providers actually charge less per minute than most landline phone service. This is regardless of your call volume and usage, almost guaranteeing that your cloud-based phone system will cost less a month than the landline service you’re using now.
Cloud phone systems offer unlimited minute packages that are super cost efficient for call centers with high traffic. Not to mention these hosted platforms don’t require you to buy the expensive hardware, maintenance or installation, which really adds up in savings.
3. Cloud Phone Systems Deliver Higher Security
High security will for sure increase your customer satisfaction, and that’s exactly what you get with cloud phone systems. VoIP hacking has been very common lately and can happen if you’re not careful with your phone system.
VoIP hackers, if they’re able can take control of your phone system and make calls on your money. Trusted cloud phone system providers make it their mission to run a secure server so this won’t happen to you or your clients.
Another great advantage of the cloud is because it’s so secure, you don’t have to worry about sacrificing your data when you let company data exist outside of your local firewall.
4. It’s Easy to Use
Cloud phone systems come with administrative portals so making changes like adding a phone for a new hire, can be easily done through a designated current employee. This makes for a more efficient business, instead of relying on or outsourcing IT.
5. Advanced Features & Integrations
Cloud phone systems stay competitive and relevant by focusing on building calling features to help people communicate more efficiently in the office. And efficient communication improves your customer satisfaction, as needs can be met much faster.
For example, could phone systems allow you to log in for anywhere or a click to call app can help you initiate calls with just a click. The right cloud phone system for your business can really give your company the resources it needs to work more efficiently.
6. Scalability & Remote Working With PBX in the Cloud
Another great advantage of a cloud phone system is it lets your phone scale with your business and support workers that aren’t in the office. Since the service is hosted online, remote employees can register their phones anywhere, making it seem like they’re right next door.
Today daily across the country, over 4 million people today work remotely. Before could phone systems, companies would often have to reimburse employees cell phone and home bills, which obviously adds up.
7. You have Choices – All in One Phone Systems
There’s a ton of cloud phone systems that you can choose from depending on your business size, needs, and budget. It’s advised to first make sure your cloud phone system provider is reputable.
If you have less than five employees in your company, you might want to look into Ooma, a virtual extension platform like Grasshopper or a residential VoIP service like Vonage. If you have more than five employees, you might want to consider the leading cloud phone systems providers like OnSIP, 8×8, RingCentral, Jive, Vonage for Business, Mitel, ShoreTel Sky, or Dialpad.
8. Geographic Flexibility For Business Phone Service
One of the best things about a cloud-based phone system, is you don’t need to be next to your desk to make calls. Cloud phone systems let you work from anywhere that has an Internet connection.
You can set up an IP phone by simply plugging in your laptop or use a softphone on your smartphone to make phone calls from your cloud phone system, which lets you work from home, on the go, or even as a full-time remote employee. This also means your available to your clients all the time, which will make your clients very happy.
Some cloud-based phone services even offer free phone apps that let you work from wherever you like. All you have to di is extension dial your team, dial the Public Switch Telephone Network (PSTN) and then use phone presence that tells you when your co-workers are occupied with calls, and all of this can be done without even stepping foot in an office.
9. It’s Reliable – Internet Based Phones
Because the components of a cloud-based phone system are not all housed in the same location, most providers have little service downtime and few disruptions. Which means the service is super reliable.
If a service provider hosts its servers in New York and San Diego, then either of those servers can act as a back-up if one of them goes out of service. So you’re always covered with fast and reliable service.
10. It’s a Hosted Phone Service
Most could PBX providers are hosted services that have all the phone system hardware offsite. Meaning all you need with a hosted cloud service is good Internet connection and working IP phones.
Which means you won’t have to pay for equipment maintenance, any technical difficulties, or anything else you’d need an IT person to keep your system up and running. Since all of these issues are dealt with quickly by your service provider.
Most VoIP cloud companies have a focuses customer support team that takes your questions over the phone or via email. The smaller day-to-day issues you deal will be swiftly answered by a qualified professional, who is located in the US.
11. Disaster Recovery – No Down Time For Your Business
Nothing makes your company look more unprofessional than a down system. You need to be running 25/7 to ensure customer satisfaction so you can keep getting sales and new business.
A cloud phone system protects against losing business, even in the case of a disaster, your system will always be up and running, no excuses ever.
12. Cloud Phone Service Expands Uniformity
And most importantly, the best way to improve your customer satisfaction is to make sure your team looks like they’re all on the same page. Cloud phone services do just that, improving your communication and efficiency.
Everyone in your office will have the same call quality, features and be able to access this system from wherever, so your clients can contact someone from your team whenever they need to.
Switch to a Cloud Phone System Today
If you want your customers to be happy and satisfied with your service, get a cloud phone system today. It makes your company look cutting edge and with the times, all while saving you money at the same time.
A cloud phone system is easy to maintain and doesn’t require you to hire an IT person. There’s a ton of cloud system companies you can choose from to find the one that’s right for your company’s needs and size.
If you want your company to have swift, seamless, efficient communication, you need to upgrade to a cloud phone system today. For more advice, insight, and articles for your business and how to improve your communication, check out our Cloud Phone System Comparisons Here.
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