IVR – Interactive Voice Response Prices

Compare IVR Software Prices - BUYERS GUIDE and Prices 2017

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What are IVR Software and How Much Do They Cost?

Front-end customer service has become easier thanks to interactive voice response (IVR) systems. Interactive voice response systems are a telephone technology that allows customers to enjoy the benefits of technologically-assisted self-service or to reach a live operator for more complex questions, all in real time and at the push of a button.

Cost depends on how many lines your business wishes to open to customers and if you prefer an in-house or hosted IVR. One in-house line will cost around $1,500; one hosted line is much cheaper at $800 per line. Large corporations can spend tens of thousands to equip their business. Price is also affected integration requirements,  need for text to speech,  and functionality such as surveys, order processing, or literature fulfillment.

Compare IVR Systems Pricing

 IVR SystemOverall RatingHelp & Support 
Five99.75
IVR Technology Group9.75
Geneysys9.75
Centcom9.5
USAN IVR9.5
CallFire9.75
Acqueon9.5
Chase Data9.5
TELUS9.25
inConcert9.25

Interactive Voice ResponseWhat to Look For In a Interactive Voice Response Systems:

Your interactive voice response system should find the right mix of effective and easy customer service with your business's budget. IVRs that feature professionally recorded greetings, nuanced service options, and other enhancements can be more expensive but worthwhile in some markets, while more affordable and streamlined services are more than sufficient for many businesses.

Test out your service before signing up, and make sure your experience isn't a frustrating one. See what options your interactive voice response system has when it comes to forwarding calls to live-answered phones or voicemail services, and keep this capability in line with customer expectations.

Finally, make sure your vendor provides frequent and flexible technical service options and system upgrades.

Other Features to Consider: ANI (automatic number identification) CTI (Computer Telephony Integration), Auto dialer, Case & Contact Management, Call Recording, Real Time Reporting, PBX (Private Branch Exchange), Toll Free Number Provisioning, Call Conferencing.

IVR System Sample Costs

Below are a few examples of prices for Interactive Voice Response Software which will give you an idea how much you will pay for your purchase.

  • Small Business IVR Software average starting cost of $1,000 to $1,499 per line
  • Four Line in-house IVR System typical cost for $5,800 to $7,000 For Small Businesses
  • 4 Lined Hosted IVR System typical cost for $750 to $900 per line

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